We would like to alert you to the planned Royal Mail strikes which mean we expect to see disruption to delivery times. The strikes are scheduled to take place on the following dates:
- Friday 26th August
- Wednesday 31st August
- Thursday 8th September
- Friday 9th September
During this period, orders sent via Royal Mail may be delayed.
We apologise for the inconvenience but you will appreciate it is out of our control. We are working hard to minimise disruption but we strongly encourage all customers to place orders early to allow for your order to arrive in good time.
UK - Standard Delivery (3-5 working days) FREE for orders of £60 or over.
UK - Standard Delivery (3-5 working days) £3.95 for orders under £60.
Please note due to COVID-19 restrictions Royal Mail are experiencing delays in some areas. We apologise for any inconvenience.
Next Working Day (UK Mainland) - Unfortunately we are currently unable to offer a next day service, we apologise for any inconvenience this causes.
PLEASE NOTE: We can not take any responsibility for delayed orders to other countries outside the UK due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. ARK Health & Beauty (Retail) Ltd deliveries are classed as 'Delivered At Place' (DAP), also called delivered duty unpaid (DDU). This means we the seller take responsibility for shipping the product, but we require the customer to pay any import costs, such as VAT, duties, and clearing fees. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, ARK Health & Beauty (Retail) Ltd is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Delivery to Europe
Unfortunately we've made the decision to stop shipping orders to the EU. Changes following Brexit have meant our customers are facing unexpected additional costs, which make the current system unworkable. We're sorry for any disappointed caused, it's a situation we continue to monitor and we hope a cost effective solution can be found in the near future.
Delivery to USA and Canada
Via carrier, signature required (5-6 working days) £20.00
Rest of the World Delivery
Via carrier, signature required (5-6 working days) £35.00
Refunds and Returns Policy
For reasons of hygiene, we are not usually able to offer refunds or exchanges on any opened product.
E-vouchers are non refundable and cannot be exchanged for cash. Products purchased using e-vouchers are non refundable and non returnable.
If you wish to return your product purchased directly from ARK Skincare, please follow the procedure detailed here. If you have purchased an ARK Skincare product from a retailer or distributor please contact them or refer to their website for their returns policy.