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UK Deliveries

UK - Standard Delivery (3-5 working days) FREE  for orders of £45 or over.

UK - Standard Delivery (3-5 working days) £3.95 - For orders under £45.

UK Mainland - Next Working Day -  £7.  Orders need to be placed pre midday Monday to Friday for next day delivery. Delivery is Monday to Friday only. Please note due to COVID restrictions Royal Mail are experiencing delays in some areas. We apologise for any inconvenience. 

Overseas deliveries

PLEASE NOTE: We can not take any responsibility for delayed orders to other countries outside the UK due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. ARK Health & Beauty (Retail) Ltd deliveries are classed as 'Delivered At Place' (DAP), also called delivered duty unpaid (DDU). This means we the seller take responsibility for shipping the product, but we require the customer to pay any import costs, such as VAT, duties, and clearing fees. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, ARK Health & Beauty (Retail) Ltd is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.


Delivery to Europe Via carrier, signature required (4-5 working days) £15.00 Sadly due to emergency COVID-19 restrictions delivery services to mainland Europe are severely delayed. We apologise for any inconvenience caused. We are working with our carriers to fulfil orders as fast as we can. 

Delivery to USA and Canada
Via carrier, signature required (5-6 working days) £20.00

Rest of the World Delivery
Via carrier, signature required (5-6 working days) £35.00

Refunds and Returns Policy

For reasons of hygiene, we are not usually able to offer refunds or exchanges on any opened product.

E-vouchers are non refundable and cannot be exchanged for cash. Products purchased using e-vouchers are non refundable and non returnable.

If you wish to return your product purchased directly from ARK Skincare, please follow the procedure detailed here. If you have purchased an ARK Skincare product from a retailer or distributor please contact them or refer to their website for their returns policy.