We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1)    What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, number of page views and search terms);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including but not limited to name, billing and delivery addresses, e-mail address, phone number, products selected and any personal data supplied in relation to a customer service query);

(c) information that you provide to us for the purpose of registering with us (including but not limited to name, address, e-mail address, phone number);

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including but not limited to name, e-mail address);

(e) information that you provide to us for the purpose of entering a competition or prize draw (including but not limited to name, address and e-mail address).  

(2)    Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

You can choose to accept or block cookies. But please note if you decline cookies this may prevent you from taking full advantage of the website.

For information on the type of cookies we use and a step by step guide to disabling cookies please read out Cookie Policy 

(3)    Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our email newsletter and other email marketing communications relating to our business. You may unsubscribe at any time from our email newsletter and other email marketing communications by following the ‘Unsubscribe’ instructions in any e-mail received, by e-mailing us at office@arkskincare.com;

(i) provide third parties (ARK Health & Beauty (Retail) Ltd partners) with statistical information about our users – but this information will not be used to identify any individual user; we never share or sell customer information to third parties who use this information for purposes other than that are related to ARK Health & Beauty (Retail) Ltd;

(j) deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

All our website financial transactions are handled through our payment services provider, Sage Pay.  You should only provide your personal information to Sage Pay after reviewing the Sage Pay privacy policy (available at http://www.sagepay.com/privacy_policy.html).  We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website.

We will take reasonable steps to create an accurate record of any personal information you have submitted through this website.  However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.  If you advise us that your personal information is no longer accurate, we will, so far as practicable, make corrections.  If any of the information you provided on registration changes, you can update your registration information by editing your profile in the “my account” page or by e-mailing us at office@arkskincare.com.

Our website is built on Shopify, the data centers of which are located within the United States. When a European customer proceeds through our checkout, their information is transferred to these data centers for processing.

(4)     Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. We do not store any credit or debit card details. ARK Health & Beauty (Retail) LTD holds your personal data in accordance with the security provisions of the Data Protection legislation.

You acknowledge that data transmission over the internet is inherently insecure,(unless security steps are taken) and we make no representations or warranties as to the security of data sent over the internet.

You are responsible for keeping your password and user details confidential.

(7)   Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

(8)  Unsubscribing, Correction and Deletion of Personally Identifiable Information

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at any time, by contacting us:

By email: office@arkskincare.com

By phone: +44 (0)203 740 3303

By post:14a High Street, Haslemere, Surrey, GU27 2JE, UK

(9)   Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10)   Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.  If any of the information you provided on registration changes, you can update your registration information by editing your profile in the “my account” page or by e-mailing us at office@arkskincare.com.

(11)     Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to office@arkskincare.com, or by phone +44 (0)203 740 3303, or by post to ARK Skincare, 14a High Street, Haslemere, Surrey, GU27 2JE, UK.