UK Mainland – Standard Delivery
By courier (2-3 working days) £4.95
Free Delivery when you spend over £45
UK Mainland - Next Working Day Standard Delivery
For orders placed pre noon Monday to Friday £7.00
Next Day Service for mainland England, Wales and Scotland only.
Next Day Delivery is unavailable for Scottish Highlands, UK Islands and Isle of Wight.
Delivery to Ireland
Via carrier, signature required (3-4 working days) £15.00
Free when you spend over £50.00
Delivery to Europe
Via carrier, signature required (4-5 working days) £15.00
Free when you spend over £55.00
Delivery to USA and Canada
Via carrier, signature required (5-6 working days) £20.00
Rest of the World Delivery
Via carrier, signature required (5-6 working days) £35.00
Free when you spend over £60.00
Refunds and Returns Policy
If you are not completely satisfied with the product you have ordered we will offer you a full refund on the price of the product or replacement or exchange according to the terms of our Refunds and Returns Policy set out below.
For reasons of hygiene, we are not able to offer refunds or exchanges on any opened product.
E-vouchers are non refundable and cannot be exchanged for cash. Products purchased using e-vouchers are non refundable and non returnable.
If you wish to return your product, please follow the procedure set out below:
1.Contact us by e-mail at email@example.com or by phone on 0208 339 6110 (Mon – Fri 8am to 4pm). Please remember to give us your order number, item stock number, reason for return and whether you would like a return or replacement. We will issue you with an authorisation reference number by return.
2.Wrap the item securely and return it in the original outer packaging with original despatch note by recorded delivery to:
140 The Broadway Tolworth
Please ask for a free proof of postage receipt from your post office.
3.We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us.
We will only refund any money received from you using the same method originally used by you to pay for your purchase.
You should inspect your order on receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and/or you return the goods in accordance with the procedure set out above. If you fail to take such action, we are not obligated to accept any rejection by you of your order at a later date. You must return the item within 14 working days after the date you originally received your order.
You must return the item in the same condition in which you received it, unopened and in a re-saleable condition.
If you receive a damaged product, please e-mail us at firstname.lastname@example.org and follow the procedure as set out above. Please retain all packaging and damaged products for inspection by the carrier.
If you receive a defective or incorrect product, please e-mail us at email@example.com and follow the procedure as set out above. Once we have received the product and agree that it is defective, we will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us.
We will not issue a refund where we reasonably assess that a product has been used.
If free delivery was originally offered, we reserve the right to charge it at the standard rate for re-delivering your item.
Where goods are delivered to a third party, you may exercise the right to return as set out above.
The following kinds of products may not be returned under this policy:
(a) Ark gift vouchers
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(b) we will not refund or exchange the product;
(c) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(d) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
You have a legal obligation to take reasonable care of the item(s) while they are in your possession. Items are returned at your own cost and risk.
Your statutory rights are not affected.