Frequently Asked Questions

Does ARK test on animals?

No. We have never tested on animals and we never will. We are an independent company and are passionate about our views against animal testing.

Are ARK products suitable for vegetarians?

All of our products are suitable for use by vegetarians.

Are ARK products suitable for vegans?

All products are suitable for vegans except for the Body Wash, Body Lotion and Hand Cream. These products contain Silk Protein derived from the silk worm (without harm to the worm). The Hand Cream also contains Beeswax and Keratin Amino Acids from sheep wool collected after the sheep have been sheared.

Can I use your products if I have a nut allergy?

Wherever our products contain nut-based ingredients, e.g. almond oil, the protein has been removed from the nut to remove the possibility of anaphylactic shock.

Do your products contain Parabens?

No. Our products are free from Parabens, SLS, mineral oil, S.D. Alcohol, Formaldehyde, and Artificial Colours and Fragrance

What percentage of your ingredients are natural?

We use active natural ingredients wherever possible. Our products range from 65% to 100% natural.

Are ARK products suitable for Rosacea?

Yes. We recommend our Anti-Redness Serum, which contains a botanical complex clinically proven to calm and protect sensitive, irritated skin.

I have sensitive skin, how can I try before I buy?

Visit an ARK Stockist or the ARK London Spa.

I don’t like ordering on websites, how else can I buy your products?

Telephone orders can be placed on 020 8339 6110; visit the ARK London Spa or one of our stockists.

I’m not sure which product to buy first, who can I ask?

If you are new to ARK, a good place to start is with your age specific Cleanser and Moisturiser. These contain the optimum levels of vitamins, minerals, lipids and antioxidants to give you beautiful, healthy skin. For personalised product recommendations contact the ARK London Spa on 020 8788 8888 or visit your nearest stockist.

What is your refund policy?

If you are not completely satisfied with the product you have ordered from, we will offer you a full refund on the price of the product or replacement or exchange. See our Refund Policy section for more information.

How do I use the moisturiser Jar?

Our moisturisers are delivered in jars which have airless pumps. This means they are hygienic to use; oxidation from contact with air is minimised; and the product fully evacuates from the container to prevent wastage. To begin using the jar simply remove the lid and press down firmly on the top of the pump with two thumbs. You will need to do this several times on the first use to activate the pump. There is no need to remove the central plug as doing so may compromise the airless technology. For more information please refer to the explainer videos on the product pages.

Can I use promotion codes to purchase E Gift cards.

Unfortunately seasonal promotions or discounts are only valid for product purchases and not for gift / E Vouchers