Frequently Asked Questions

Does ARK test on animals?

No. We have never tested on animals and we never will. We are an independent company and are passionate about our views against animal testing.

Are ARK products suitable for vegans?

All of our products are suitable for vegans. 

Can I use your products if I have a nut allergy?

The refined nut oils used in finished cosmetic products are unlikely to cause severe allergic reactions, but it is not possible to give 100% guarantees where allergies are concerned. If you have any allergy concerns please discuss with your doctor ahead of trying new products.

Do your products contain Parabens?

No. Our products are free from Parabens, SLS, Mineral Oil, S.D. Alcohol, Formaldehyde, Artificial Colours and Artificial Fragrance

What percentage of your ingredients are natural?

We use active natural ingredients wherever possible. Our products range from 65% to 100% natural.

Are ARK products suitable for Rosacea?

Yes. We recommend our Anti-Redness Serum, which contains a botanical complex clinically proven to calm and protect sensitive, irritated skin.

Do ARK Skincare make products for men, as well as women?

ARK Skincare is genderless and offers skincare solutions for people of all ages. We have male and female customers, and formulate our products to treat skin by age, rather than by gender or skin type. This means we are slightly different to some brands who tend to treat skin by type, and pigeon hole individuals into a routine for life; or create a collection aimed at one gender.

Skin is our largest organ and can be affected by so many internal and external factors that we feel it needs to be constantly reassessed and treated accordingly. Male skin has different hormonal influences than female skin, and this can mean men tend to have thicker skin. Male skin also tends to produce more oil. However, these differences do not preclude them from using our skincare. We look at each individual and ask them to choose a routine via our three step process. First look at age, then current concern, then lifestyle and build an individual regime.

I have sensitive skin, how can I try before I buy?

Visit an ARK Stockist or the ARK Skincare Boutique in Haslemere.

Can I use ARK products if I am pregnant?

None of our products contain ingredients at levels which should cause concern during pregnancy. But if you have any concerns at all we advise you to consult your GP. Each product’s ingredient list is printed on the product’s carton & can also be found on the product pages of our website.

I don’t like ordering on websites, how else can I buy your products?

Telephone orders can be placed on 0203 740 3303; visit the ARK Skincare Boutique in Haslemere, or one of our stockists.

I’m not sure which product to buy first, who can I ask?

If you are new to ARK, a good place to start is with your age specific Cleanser and Moisturiser. These contain the optimum levels of vitamins, minerals, lipids and antioxidants to give you beautiful, healthy skin. For personalised product recommendations contact the ARK Skincare Boutique on 0203 740 3303, or visit your nearest stockist.

How do I use the moisturiser jar?

Our moisturisers are delivered in jars which have airless pumps.
This means they are hygienic to use; oxidation from contact with air is minimised; and the product fully evacuates from the container to prevent wastage. To begin using the jar simply remove the lid and press down firmly on the top of the pump with two thumbs. You will need to do this several times on the first use to activate the pump. There is no need to remove the central plug as doing so may compromise the airless technology. For more information please refer to the explainer videos on the product pages.

Is ARK Skincare's packaging recyclable?

The following ARK product packaging is accepted by most council recycling collections: Cartons, Gift bags, Serum bottles (remove the pipettes first), Cleanser bottles (remove the pumps first), Mist bottles (remove the pumps first), Body product bottles (remove pumps/caps & labels first).

The following are not yet widely accepted by council recycling collections: Tubes, Airless pump packs, Pumps, caps or pipettes, Cello wrap. We are working on switching to more easily recycled packaging options for more of the range. We have also partnered with Terracycle, who specialise in recycling materials not accepted by council collections. We have a Terracycle collection box in our skincare boutique in Haslemere. So if you are local, feel free to drop your empties in and we'll pay to have them recycled. You can also post them to us at ARK Skincare, 14a High Street, Haslemere, Surrey, GU27 2JE.

You can find out more about Terracycle's excellent work here:

Can I return products?

For reasons of hygiene, we are not usually able to offer refunds or exchanges on any opened product. If you have an issue with your order please contact our customer service team: or 0203 7403303 who can advise further.

You can find our full Refund Policy here

Can I use promotion codes to purchase E Gift cards?

Unfortunately seasonal promotions or discounts are only valid for product purchases and not for gift / E Vouchers

Can I use more than one offer/ discount code at a time?

Only one offer is valid at a time. Discount codes are not valid on already discounted items, or gift sets as these already offer customer savings.

Do you ship overseas?

We offer overseas shipping options, but please check with your country’s customs office regarding the import of the products you wish to order. ARK Health & Beauty (Retail) Ltd deliveries are classed as 'Delivered At Place' (DAP), also called delivered duty unpaid (DDU). This means we the seller take responsibility for shipping the product, but we require the customer to pay any import costs, such as VAT, duties, and clearing fees. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, ARK Health & Beauty (Retail) Ltd is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms. 

Can I collect from Store?

Yes! If you are local to Haslemere, Surrey, save on postage and place a telephone order on 0203740330. We'll prepare your order and let you know when it's ready to pick up from our shop on Haslemere High Street in Surrey GU27 2JE.

Our store is open for collections Monday to Thursday 9am to 5pm. Open by appointment on Friday and Saturday. Confirmation of arrival time advised to avoid disappointment.

ARK Skincare is a cruelty-free skincare brand that uses bio active natural ingredients to keep your skin firm and supple.